Refund policy
Refund & Return Policy
At Nordic Padel Co., every item is made to order especially for you through our print-on-demand partner. Because each piece is produced individually, we handle returns and refunds a little differently than a traditional retailer. Please read this policy carefully before placing your order.
Made-to-Order Products
All of our apparel and accessories are printed or embroidered on demand once you place your order. For this reason, we are unable to accept returns or offer refunds for buyer’s remorse, incorrect size selection, or a change of mind. We strongly encourage you to review our size guides carefully before purchasing.
Damaged, Defective, or Misprinted Items
Your satisfaction matters to us. If your order arrives damaged, defective, or with a printing error, we will gladly arrange a free replacement or a full refund. To qualify, please contact us within 30 days of receiving your order with the following:
- Your order number
- A clear photo of the damaged, defective, or misprinted item
- A short description of the issue
Once we verify the issue, we will send a replacement at no cost to you or issue a full refund — whichever you prefer. You will not be asked to ship the faulty item back in most cases.
Wrong Item Received
If you receive an item different from what you ordered, please reach out within 30 days and we will make it right with a corrected replacement or a full refund.
Lost or Stuck Shipments
If your tracking shows that a package was lost in transit, contact us and we will work with our fulfillment and shipping partners to resolve it, including sending a replacement where appropriate.
Order Cancellations & Changes
Because items go into production quickly, we can only modify or cancel an order if it has not yet entered fulfillment. If you need to change or cancel, please contact us as soon as possible after ordering and we will do our best to help.
Refund Processing
Approved refunds are issued to your original payment method. Please allow several business days for the refund to appear, depending on your bank or card issuer.
How to Reach Us
For any return, refund, or order issue, please contact us through our Contact page or by email. We aim to respond to all inquiries promptly and resolve issues fairly.
This policy is provided for general informational purposes and does not constitute legal advice. We recommend reviewing it with a qualified professional to ensure it meets your jurisdiction’s requirements.